Kennedy Health System AVP of Patient Experience Cheri Clancy Writes Book on “Effective Communications in Healthcare”
Wednesday, July 09, 2014

Cheri Clancy, MSN, MS, RN, NE-BC, Assistant Vice President of the Patient Experience

Cheri Clancy, MSN, MS, RN, NE-BC, Assistant Vice President of the Patient Experience at the Kennedy Health System in southern New Jersey has written a book about effective communications in healthcare, Critical Conversations in Healthcare: Scripts & Techniques for Effective Interprofessional & Patient Communication,  published by the Honor Society of Nursing, Sigma Theta Tau International (STTI).

According to the American Hospital Association, the present healthcare environment poses a number of barriers to effective communication, including shorter hospital stays, more technologically complex medical care, and constrained resources.

Ms. Clancy, a resident of Sicklerville, NJ, has witnessed these barriers firsthand during her 15 years of nursing leadership and patient experience. In her new book, Clancy uses a friendly, conversational tone in her discussion on the best approach to touchy subjects and daily dialogue in the current professional healthcare setting.

“During my professional career, I have still found it challenging at times to find the right words at the right times,” Clancy said. “Over the years, I have collected some tricks and tidbits to help me in my endless pursuit of being a polished wordsmith.”

The book takes a how-to approach to incorporating body language, emotional competence, and script tips into one user-friendly and practical manual. Whether readers are new to the nursing field or the chief nursing officer of a major healthcare facility, Clancy provides helpful resources for dealing with gossip, harassment, and other tough topics.

Critical Conversations is a treasure trove of pragmatic, action-oriented communication tools for all levels of health care providers, from novice to expert,” said Victoria L. Rich, PhD, RN, FAAN, associate professor of nurse administration at the University of Pennsylvania. “Leaders, mentors, coaches, and educators can easily use the numerous mnemonic acronyms, such as CAR, to inspire and engage every member of a healthcare team.”